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How to smear a good customer service concept with bad management
Image by Tom Olliver (Licence) I’m renovating a couple of rooms in our home and because I’m not that experienced, I need some help with it. How delighted I was when I noticed that one hardware store...
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How much is the customer satisfaction?
A while ago I visited Lapland with my girlfriend. The weather was absolutely great and we had a terrific holiday. One thing came to my mind while I was posting our holiday pictures to the Flickr...
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The definition of ‘meeting’
Image by llawliet (Licence) What I’ve noticed is that it doesn’t matter how much you try to hide that you think something sucks, people can sense it. If you feel like that, ask yourself: why am I...
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Clear communication as your business benefit
Image by ﴾͡๏̯͡๏﴿ /streetart#+_♥.tk www.ALT3.tk (Licence) Who is responsible of your customer understanding what he or she is buying? You are. What if delivering the message fails and the customer...
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5 small lessons from a market hall
Image by martinbetz (Licence) We have this old traditional market hall at Tampere where people sell different kinds of delicious goods, like cheese, sausages, breads, cakes etc. Maybe you still...
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Teachings of a stand up comedy night: make them lol
Image by CharlieGentle (Licence) Last night my friend [his earthly&nerdly blog can be found here – sorry again to those non English speakers, it's in Finnish] had his first stand up performance at...
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What I Learned About Customer Target Groups After Visiting Two Shoemakers
Image by Matthew McVickar I was taking shoes to a shoemaker [people still do that, you know] and this is what happened. The first store took a look at my shoes and said “Actually, I don’t want to do...
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Thank You For Calling – DumbAss!
I wanted to have an Internet connection for my company and after seeing a pretty decent kind of offer, I thought I would buy it from this unnamed lighthouse company. I was so wrong. It seems that this...
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“Quality Customer Service”
It doesn’t mean anything if you have a pin in your shirt that says “Quality customer service” if you look like you have eaten a flock of lemons. Customer service isn’t mechanically repeating “Thanks”,...
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